Terms & Conditions

Terms & conditions

The sixteen points below govern your stay. Your Property Manager can explain any of them before you book.

1. Security deposit

   A refundable security deposit of ₹10,000 will be collected upon check-in. The amount will be fully refunded at checkout, provided there are no damages, breakages, or loss of inventory caused by the guests.

   The deposit is not always ₹10,000. It may vary depending on the type and nature of the booking, including party bookings, events, celebrations, corporate outings, photoshoots, movie shoots, or web-series shoots.

2. Occupancy & visitors

   The maximum number of occupants must not exceed the limit approved by Truliv, and only guests listed in the booking form are permitted to stay at the property.

   Truliv reserves the right to terminate the booking without notice or refund in case of any violation.

   If visitors are permitted, prior approval is mandatory. Additional charges of ₹1,000 + applicable taxes per person per night will apply for visitors or overnight guests.

   Parties, events and commercial shoots. In case of parties, events, or commercial photography/videography, guests must connect directly with the Property Manager. Additional charges may apply.

3. Check-in & check-out

   Check-in time is 3:00 PM, and check-out time is 11:00 AM. This allows adequate time for cleaning and preparation for incoming guests.

4. Damage & liability

   By making a booking, guests accept responsibility for any theft, damage, or breakage caused by themselves or any member of their party and agree to indemnify Truliv for any resulting loss.

5. Care of property

   Guests are requested to treat the property and its facilities with care. Any missing or damaged items must be reported immediately. The property will be inspected at checkout, and charges may apply for any loss or damage.

6. Behaviour & conduct

   Truliv reserves the right to terminate the stay without compensation if the behaviour of guests or their visitors causes discomfort, disturbance, or risk to others.

7. Complaints

   Any issues or complaints must be reported immediately to the Property Manager during the stay. Complaints raised after checkout will not be entertained.

8. Utility & service outages

   No compensation shall be provided for any temporary outage or malfunction of electricity, water, gas, internet, air conditioning, DG, or television.

9. Personal belongings

   Truliv shall not be responsible for the loss or damage of guests’ personal belongings or valuables.

10. Additional cleaning charges

    Additional cleaning charges may be levied if the property is left in an unacceptable condition.

11. Private property

    This is a privately owned property. Guests are expected to treat it with the same respect as their own home and adhere to all house rules.

12. Age restriction

    Bookings are not accepted from persons below 18 years of age.

13. Right to refuse booking

    Truliv reserves the right to refuse any booking without assigning a reason.

14. Right of entry

    Truliv or its representatives may enter the property at any time for inspection or essential maintenance.

15. Subletting

    Guests are strictly prohibited from re-letting or subletting the property under any circumstances.

16. Amendments

    Truliv reserves the right to amend these terms and conditions at any time without prior notice.

House rules

The everyday things that keep the villa in the state you found it.

1. Please remove shoes before entering the house.
2. Lock doors and close windows when the property is unattended.
3. Switch off lights, AC, and electrical appliances when not in use.
4. Furniture must not be moved.
5. Bath towels must not be taken outside the property.
6. Lost or unreturned keys will be charged at replacement cost.
7. Truliv is not liable for the temporary malfunction of equipment or appliances.
8. Inventory must not be taken outside the property.
9. Park vehicles only in designated parking areas.
10. Maintain low noise levels, especially between 10:00 PM and 7:00 AM.
11. Guests are responsible for the safety of children at all times.
12. Smoking is permitted only in designated areas; smoking inside rooms is strictly prohibited.

Swimming pool rules

The pool is not lifeguarded. Guests swim at their own risk and remain responsible for children at all times.

• The swimming pool is accessible to guests throughout the day.
• Glass items or sharp objects are strictly prohibited near the pool.
• Guests must shower before entering the pool to remove creams and makeup.

Value-added services

Available at additional cost. Ask your Property Manager, or add them while booking.

• Campfire setup
• Candlelight dinner setup
• Birthday / anniversary decoration
• Honeymoon room decoration

Third-party services

We facilitate selected third-party vendors for the following services.

• Dolphin sightseeing
• Barbeque
• Spa services
• Go-karting
• Surfing
• Scuba diving
• ATV rides

Cancellation policy

Cancellations are counted in days before your check-in date.

• 100% refund

  Cancelled 15 days or more before check-in

  A full refund is made. This applies only to bookings made for regular stay or accommodation purposes.

• No refund

  Cancelled within 15 days of check-in

  The booking is treated as a no-show and no refund is made.

• No refund

  Parties, weddings and functions

  No refund will be provided for bookings made for parties, weddings, events, or any other functions, regardless of the cancellation date.